Bangkok, Chiang Mai

Job Description

  • Technical support
    • Study and understand the service in detail, aware of the release of the application / software, list of the new features
    • Take the issues from the client (end user or customer or first tier support)
    • Provide meaningful first response, workaround (if any)
    • Gather information / evidence enough to further investigation
    • Work with developer to analyze evidence, identify the root cause of the problem and its solution
    • Write up with investigation report
    • Develop database of knowledge / known issues, FAQ so the client will solve the problem themselves next time
  • Field support
    • Install application / system at client site
    • Diagnosing and solving hardware or software faults.
    • Onsite report

Job Qualification

  • Education: computer science, computer engineering, Information Technology, or software engineering
  • Good communication skill
  • Logical approach to problem solving
  • Work under pressure, ability to deal with difficult clients
  • Be proactive
  • Be flexible to work during night time or weekend, travel, onsite visit

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